GENERAL TERMS OF SOFTWARE SUPPLY
General provisions
These terms apply only to the company MYR S.r.l. (hereafter "the Company" or "MYR"), with registered office in Jesolo (VE), Piazza Brescia, no. 10 / C (Italy) (P.IVA 04440120275) when dealing with any person or company or entity that purchases online the MYR software and / or other services from the website www.myr.eu.com (hereafter End-User or Customer). Changes to these terms may apply becoming effective on the day they will be published on the Site.
By registering at the website www.myr.eu.com, the CUSTOMER expressly agrees and accepts these General Terms and Conditions for the Software Supply and all the provisions governing the use of the website www.myr.eu.com, including, for example, the General Terms of Use of the website, the information regarding the processing of personal data, the Policy on the Use of the website and the Cookies Information, published on other pages of the website, which regulate registration, access, browsing and, in general, the use of the website.
1. Object of the supply
Compliant to these general terms of software supply, MYR S.R.L. grants to the End-User the use of the license of the Software MYR on an annual basis, which can be downloaded from www.myr.eu.com. The contract is carried out exclusively through the Internet, with the customer accessing www.myr.eu.com/login and purchasing the software license according to the procedure provided by the website.
Before confirming the order, the customer commits to reading these general terms regarding the software and the use of the license, especially the pre-contractual information provided by MYR S.r.l. and accepts them by flagging the relevant box. The e-mail which will be sent to the CLIENT to confirm the order will also include a link where a copy of the General Terms and Condition for the supply of the Software can be downloaded.
2. Pre-contractural information for the User
The Customer, prior to the expiry of the contract of the license for the use of the software, must make sure their system can support and make the software run.
The Customer declares of being aware about and of accepting the hardware and software requirements needed to have access to the Product purchased (personal computer, browser, etc.) as listed on the website and commits to adapt their hardware and/or software system should it be necessary once the updates regarding the digital educational platform have gone through.
In particular, the Customer accepts, in order to make the software run, the following system requirements:
- minimum requirements for MAC
- minimum requirements for Windows
The Customer declares of being aware about the terms included in the privacy policy and the terms of use of the website.
The Customer agrees on completing the registration procedure in order to purchase the Product. A confirmation e-mail will be sent once the procedure has been completed.
Before the request for the license of the Software is submitted, the Customers is aware about:
- the total price for the provision of the license;
- payments conditions;
- the terms and conditions within which MYR will send the serial number to activate the license for the software;
- The terms and conditions regarding the customer assistance and the commercial guarantees applied by MYR s.r.l.;
The Customer can, at any time before the conclusion of the contract, be informed about MYR s.r.l, including information regarding its legal name, the address, the e-mail address. Such information is available also below:
MYR S.R.L.
Registered Office: Jesolo (VE), Piazza Brescia, n. 10/C
e-mail: customer@myr.eu.com
PEC: myr@pec.it
3. Orders. Conclusion and Effectiveness of the Contract
The agreement for the use of the license for MYR software on an annual basis is confirmed upon receiving a confirmation e-mail from MYR s.r.l. to the Customer.
The email contains the Customer data and the order number, the price of the software licenses granted in annual use, the link where a copy of these conditions is available for the Customer to print and store.
The Customer commits to verifying the correctness of the personal data contained therein and to promptly notify MYR S.R.L. should any corrections needed to be made.
In any case, the contract becomes effective upon receiving the payment.
Failure to pay the license price within 10 days of sending the confirmation mail of the order implies that the contract no longer stands.
In this case, should the Customer be willing to subscribe again, they will have to undergo to the subscribing procedure from scratch.
Upon payment, an e-mail will be sent with the serial activation code of the software, which can only be downloaded from www.myr.eu.com.
4. Payment Methods
Any payment by the Customer can only be paid by bank transfer or credit card on www.myr.eu.com.
Payment communications and data provided by Customer are paid by special protected lines.
All payments made by the Customer must be settled by bank transfer that is by using the credit cards listed on www.myr.eu.com. Payment procedures and data communications are ensured by special protected lines. Credit card payment security is guaranteed through VISA certification.
5. Prices
Prices for the annual license subscription to the software and their renewals are listed on the website and available to the subscriber once they’ve registered and once the procedure for the purchase has been started.
The CUSTOMER accepts the faculty of MYR S.R.L. to modify its prices at any time, both for new licenses and for licensing renewals, except for the effects of orders already confirmed.
6. Annual subscription and renewals
MYR software is licensed on an annual subscription of 365 days.
The yearly subscription period will start from activating the software by entering the activation key during the program installation phase or, if already installed, in the dedicated box of the trial software.
The software will keep on being usable by End-user until the fifteenth day after the scheduled license expiration date.
The renewal of the annual license is available from www.myr.eu.com.
The renewal order will be valid for 10 days. If no payment is made within that time the order will be canceled .
The renewal of the license lasts annually.
The renewed license, regardless of the date of payment, will start from the day after the expiration of the license to be renewed.
The Customer has the right to activate the renewal procedure within the thirtieth day after the expiration of the license.
The Customer will not be able to activate a renewal license later than the thirtieth day after the expiration of the license: in this case, the Customer will no longer be able to benefit from the best economic conditions set for licensing renewals.
Payments made later than the fifth day upon the expiry date of the license may result in the software not working after the fifteenth day from the expiration date and won’t be guaranteed until the serial activation code for renewal is sent, upon receiving the payment..
7. Assistance and customer care
A telephone, chat or half-mail service is available to End-User.
The Customer care care can be activated by the End-User directly from the MYR software, which will provide a service form to be filled out by the user including:
a) his recognition data, if not already set in the form;
b) the nature of the problem, according to a predetermined classification (instructions for software operation, installation errors, operating errors, etc.);
c) any attachments uploaded by the user (for example: screen shots to preview the problem);
d) a description of the request or problem;
e) contact details: phone numbers and e-mail address of the company referent for the use of the software.
The End-User will be contacted by the Customer Service within 8 business hours.
8. Website accessibility
The Customer has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents, is allowed.
9. Integrality.
Should one or more of the clauses of these General Terms and Conditions of Software Supply be declared not valid in accordance with law, regulation or decision by a court having jurisdiction, the other clauses will continue to be fully effective.
10. Governing law e Jurisdiction
These General Terms and Conditions of Software Supply are subject to the Italian law.
Disputes arising concerning the interpretation, application and execution of these software supply conditions,will be settled by the Italian jurisdiction with the Treviso Court being competent on such matters.